Legal
Digital Purchase & Refund Policy
Effective August 16, 2026
Scope
This policy applies to one-time purchases of downloadable digital products from Sanzone House, including printable PDFs and other files identified as digital downloads on the applicable product page.
Sanzone House may also offer memberships, subscriptions, applications, interactive services, programs, or other products that are not governed by this Digital Purchase & Refund Policy. Those offerings are governed by the terms disclosed for the applicable service.
Digital delivery
Products covered by this policy are delivered electronically. No physical product will be shipped unless a product page expressly states otherwise.
Final-sale policy for downloadable products
Because downloadable products are made available electronically and cannot meaningfully be returned after delivery, purchases covered by this policy are final and non-refundable except where applicable law requires otherwise or Sanzone House expressly agrees to a remedy.
Refunds generally are not provided because of changing your mind after purchase; purchasing the wrong downloadable product; failing to review a product description or file specification; device, software, printer, or PDF-reader incompatibility; printing difficulties caused by equipment or settings outside Sanzone House's control; expectations regarding personal, household, organizational, accessibility, health, productivity, or other outcomes; failure to download or use an available purchased file; or loss of a file after it has been successfully downloaded.
Duplicate and billing errors
If you believe you were charged more than once for the same transaction or that another billing error occurred, contact us. Confirmed billing errors will be addressed in accordance with applicable law and payment-provider requirements.
File and delivery support
Sanzone House will provide reasonable assistance for legitimate delivery or file problems, including missing expected delivery, corrupted files, receipt of the wrong file, or suspected duplicate billing.
Requesting support
Email support@sanzonehouse.com with the email address used at checkout, product name, and order or receipt number if available. Do not send complete payment-card information by email.
We aim to respond to ordinary customer-support requests within two business days.
Product format and compatibility
The product page identifies the intended format of a downloadable product. Unless stated otherwise, printable publications are supplied as PDF files intended for personal use.
Personal-use license
Unless a product expressly provides a different license, purchase grants the original buyer a limited, non-exclusive, non-transferable license to use the downloaded files personally and within the buyer's household.
Purchased files may not be resold, sublicensed, redistributed, publicly uploaded, shared as a substitute for another household purchasing its own copy, claimed as the buyer's original work, or used to create competing products, templates, or materials for resale.
Updates and corrected editions
Sanzone House may update or correct downloadable products. Purchase of one version does not guarantee perpetual access to every future edition, redesign, expansion, or separately released product unless the applicable product description expressly provides that benefit.
No guaranteed outcomes
Sanzone House publications provide general tools and information for organization, planning, accessibility, reflection, household support, preparedness, and everyday independence. Individual needs and results vary.
Products concerning health information, medication organization, food, sleep, hydration, energy, symptoms, routines, or similar subjects are general organizational or informational resources unless expressly stated otherwise. They are not medical advice and do not replace qualified professional care.
Memberships and other services are different
This policy does not establish refund, renewal, or cancellation rules for Sanzone Manor membership; recurring subscriptions; account-based services; separately priced applications; affiliate or tester arrangements; live or scheduled services; or other offerings that are not sold as one-time downloadable products.
Statutory rights
Nothing in this policy limits rights or remedies that cannot legally be excluded under applicable consumer-protection law.
Contact
Sanzone House LLC
Purchase and file support: support@sanzonehouse.com